Good Alma logo
Good Alma logo

All articles

Returns & Exchanges

Find answers to frequently asked questions about returns & exchanges.

What is your return policy?

We accept returns within 14 days from the date of purchase. All returned items must be in their original unwashed and unworn condition, tags attached. The following items are excluded and cannot be returned or exchanged:. Refunds are issued to the or

Do you offer exchanges?

We do accept exchanges and they follow the same conditions as returns. Please note return postage is at the expense of the customer.

Are returns free?

Return postage is at the expense of the customer.

How do I initiate a return?

To start a return, you can contact us at [email protected]. If your return is accepted we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Do you accept international returns & exchanges?

Unfortunately, we do not accept returns or exchanges on international purchases at this time.

I received an incorrect/defective/damaged item. What should I do?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

How long will my refund take?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take s